Service Overview

OTEAC is committed to providing service support for the diverse range of fire, safety and lifesaving products and engineered systems we supply or those already on a customer's inventory.

Our technical support staff and engineers are trained to a high standard and can demonstrate competency in their field. Our policy is to develop multi skilling thus providing additional flexibility in meeting customers needs in a cost effective manner.

Our aim is to consistently provide a high quality service from the very first request right through to successful completion and invoice.

OTEAC's service capability includes:

• Ad hoc servicing, fault finding or survey work on demand
• Long term service contracts - (see Asset Management)
• Full asset management where we have total responsibility for the planned maintenance and certification of customer fire and safety equipment (see Asset Management)

As a progressive company we are continually developing key performance indicators to enhance the level of service provision and maintain our position as the primary independent service provider. We welcome any feedback on your experiences on the level of service provided via our customer feedback facility under the 'Contact Us' banner.

We also provide emergency call out service to meet any urgent requirements – please click on the following link for details 'Emergency Call Out'.