OTEAC provide support for our customers out with normal office hours. In the event of an emergency please use the following procedure:
Listen to the recorded message which will give options to direct you to the correct mobile telephone number based on the service you require.
This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe. When you are using the Nucore Group websites, Nucore Group Ltd is the data controller.
If you have any questions that aren't covered below, please contact our Information Governance Team at IGT@nucore-group.com.
This notice was last updated on 17/05/2018.
The Nucore Group is made up of a number of related businesses:
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you email us regarding system maintenance, we’ll collect the address or asset operator details and securely share them with our engineer(s) in order to complete the works.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the group to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we use tracking software to identify behaviour trends and visitor journeys on our website. However, this software does not identify individuals or collect personal information.
We use Google Analytics to collect standard internet log information on visitor behaviour patterns. We do this to understand how our website visitors use a website in order to provide an efficient user experience along with relevant information. This information is only processed in a way which does not identify individuals. For more information about Google Analytics terms and conditions, visit https://www.google.com/analytics/terms/.
We use software to collect analytic information on how website visitors engage with our website pages and content. We do this to understand how our website visitors use a website in order to provide an efficient user experience along with relevant information. This information is only processed in a way which does not identify individuals. For more information, visit https://www.hotjar.com/legal.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Here’s how we’ll use your personal data and why:
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to your personal data (such as email and phone number) is password-protected, and sensitive data (such as payment card information) is secured and encrypted to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks.
Whenever we collect or process your personal data, we’ll only keep it for as long as necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We sometimes share your personal data with trusted third parties.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we work with are:
For further information please contact our Information Governance Team.
To help personalise your journey on our websites we use the following companies, who will process your personal data:
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
If you wish for more information about these contracts please contact our Information Governance Team at IGT@nucore-group.com.
You have the right to request:
You have the right to request a copy of any information about you that the Nucore Group holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact our Information Governance Team at Unit 4C, The Core, Berryhill Crescent, Bridge of Don, Aberdeen, AB23 8AN, or by email at IGT@nucore-group.com.
This subject access request will be responded to within 30 days. If we choose not to action your request we will explain to you the reasons for our refusal.
There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
We hope this privacy notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact our Information Governance Team who will be pleased to help you:
Email us at IGT@nucore-group.com
Or write to us at Information Governance Team, Unit 4C, The Core, Berryhill Crescent, Bridge of Don, Aberdeen, AB23 8AN
This notice was last updated on 17/05/2018.